CUSTOMER SERVICE CONTACT FOR MYTHIC LEGIONS 1.0

A couple of people have asked who they should contact in case there’s a problem with the Mythic Legions 1.0 items they’ve received such as damage to the figures, swapped or incorrect parts, or missing items or accessories from their boxes or figure packages. So far we’ve had VERY few of these issues, but we want to make sure that if they happen, that fans and customers are able to easily get in touch with us to have it taken care of. Below is the email address to contact when there’s an issue of this type.

Please try to remember to include your Kickstarter/Backerkit pledge number and the name on your account when contacting us so that we’ll be able to look your order up as quickly and efficiently as possible.

-FOUR HORSEMEN-

4HMD@optonline.net

MYTHIC LEGIONS SHIPPING UPDATE

We’ve been getting a lot of emails and questions about when people will be receiving their Mythic Legions 1.0 figures that they’ve either pledged for or pre-ordered. Shipping these figures is already taking longer than we’d hoped (primarily because of having less warehouse space than we’d planned and because of a delay caused by a USPS representative giving us false shipping quotes – we’re now shipping everything domestically via FedEx because of that and had to redo a LOT of shipping slips). We can’t give definitive dates on when various items will be shipping, but we can give you an idea of how our shipping process will go so you’ll have an idea of the timeline.

We’ve almost got all of the Mythic Legions 1.0 Kickstarter “All-In” sets shipped out. There are a few straggling domestic sets about to ship and all of the international Kickstarter “All-In” sets should be shipping out today or tomorrow. After that we start shipping out all of the non-all-in Kickstarter pledges starting with the larger rewards first (essentially to quickly open up work/shipping space in the warehouse) and then all of the smaller rewards will start to ship after that.

Once all of the Mythic Legions 1.0 Kickstarter rewards have shipped, we’ll start shipping out all of the Store Horsemen “Super Sets” from last year’s pre-order. After those Super Sets have shipped, we’ll begin shipping all of the other pre-orders, beginning with the larger orders first.

After all of the Mythic Legions 1.0 pre-orders from last year have shipped out, we’ll begins shipping all of the items from the current Store Horsemen Mythic Legions 1.0 pre-orders starting with the larger orders first.

Both the recent Ravens/birds pre-orders and the recent Mythic Legions 1.5 pre-orders are in production now and things seem to be moving along nicely with both, so we hope to have a production update about those for you within the next few days.

We’ve got over 25,000 figures to get shipped out to all of you and we really appreciate the patience and understanding you’ve shown so far. We’ll get all of these things into your hands ASAP.

Last, if you’ve missed out on any of the Mythic Legions 1.0 figures here, our friends over at Big Bad Toy Store jumped in on the Kickstarter campaign with us and they currently have a very limited amount of Mythic Legions 1.0 in stock (these were figures they ordered during the Kickstarter campaign and were NOT taken out of Four Horsemen stock)! Just click here to go directly to their Mythic Legions page – MYTHIC LEGIONS

-FOUR HORSEMEN-

MYTHIC LEGIONS GENERAL UPDATE!

The Kickstarter backed Mythic Legions 1.0 All-In sets have begun shipping and some customers have already gotten theirs!

Some of you All-In backers may have noticed that you got tracking info from USPS a little over a week ago. Those were sent out inadvertently and that was just a shipping test. Please disregard those. We’re shipping everything within the continental US via FedEx and everything outside the continental US via USPS mail.

Those of you who have gotten your Kickstarter backed All-In packages may have noticed that you’re missing your Mythic Legions Art Book. The Mythic Legions Art Book is still in production (we’re hoping to have an update on that for you soon) and we didn’t want you to have to wait on the Art Book in order to get all of those delicious little figures, so we’ll be shipping the Mythic Legions Art Book out to all of you separately and free of extra shipping charges after it’s finished. Don’t worry. It’s coming.

Many non-backers of the Mythic Legions 1.0 Kickstarter were worried about some sort of time difference when placing their pre-orders at 3pm EST for the current Store Horsemen pre-orders and that because of this their pre-orders might not have gone through or were cancelled. There was only one pre-order that came in an hour early and a few others that came in just a few minutes before 3pm EST. None of those pre-orders were for any figures that were close to selling out at that time so we decided to just let them go through as they were. Unless there’s some sort of payment issue with your current Store Horsemen pre-order, there are no pre-orders that are going to need to be cancelled at this time.

Last, we screwed up! It’s nothing serious, but we wanted to make you all aware of the situation as soon as we figured out a resolution. You may have noticed that some characters were listed slightly differently than some of the others on Store Horsemen when the current pre-order started and some weren’t made available for purchase at all. This was because we slightly under-ordered on four of those figures – the Silver Knight Legion Builder, The Silver Dwarf Legion Builder, the Standard Skeleton Legion Builder, and the Deluxe Orc Legion Builder. We have just enough of the Knight and the Dwarf to fill all of our current Kickstarter backer pledges and Store Horsemen pre-orders, but not quite enough of the Skeleton or the Orc to finish all of them. That doesn’t mean that you’re not going to get those figures. That just means that we’re already back into production on those four figures along with the Mythic Legions 1.5 figures and we should have them back in stock and ready to ship out separately to those who don’t receive them with this shipment from your current rewards and pre-orders by mid to late summer along with the Mythic Legions 1.5 figures at no extra charge to you. Sorry for any inconvenience this may have caused. And before you ask, YES – we did re-order some extras all four of these to put back up on Store Horsemen to sell when they come back into the warehouse.

Once you get your Mythic Legions 1.0 figures, feel free to post pics and send us the links. We’d love to see them!

-FOUR HORSEMEN-

MYTHIC LEGIONS 1.0 FINAL PRE-ORDER!!

This is just a reminder that the Mythic Legions 1.0 pre-order is open right now at StoreHorsemen.com to all of our Mythic Legions 1.0 Kickstarter backers, and will open to the general public today at 3pm EST! All of the figures are selling quickly and there are two (the Standard Skeleton Legion Builder and the Deluxe Orc Legion Builder) which are already unavailable. So if you missed out on these through Kickstarter or Store Horsemen on the first go-round, then this is your chance to hop onboard and build your Mythic Legions as the invasion begins!

Also, we wanted to begin shipping on this past Friday, but a couple of delays here at the warehouse backed things up a hair. It now looks as if the first shipments of Kickstarter backed All-In sets will go out tomorrow if we don’t get them out today.

-FOUR HORSEMEN-

SIR VALGARD UPDATE!!

THIS IS AN UPDATE TO THE POST BELOW…

We’ve heard the comments from fans and our Mythic Legions 1.0 Kickstarter backers, and you’re right. We’ve pulled the Sir Valgard figures down from Store Horsemen and the few remaining figures that we have will be only used for donation, give-away and promotional purposes, and not sold. As a token of our good will, we’re going to pull five Sir Valgards out of the remaining stock and drop them into random packages being sent out to Mythic Legions 1.0 Kickstarter backers.

-FH-

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Remember this little fella? He was the Kickstarter exclusive figure for the Mythic Legions 1.0 campaign – SIR VALGARD!!

We’re going to have a very limited amount of Sir Valgard figures left over after all of the Kickstarter pledges have shipped out, and we’ve decided that as one final THANK YOU to all of our Mythic Legions 1.0 Kickstarter backers, we’re going to make him available again EXCLUSIVELY to all of you for the first 24 hours of the upcoming pre-order sale on Sunday through Store Horsemen!

Sir Valgard won’t be made available to any non-Mythic Legions 1.0 Kickstarter backers, and after the first 24 hours of the sale, Sir Valgard will NEVER be put up for sale anywhere again. Sooooo, if you missed out on this incredible little guy during the Mythic Legions 1.0 Kickstarter campaign, or if you just want to add more of him to your collection, this will be your LAST CHANCE to purchase him!

-FOUR HORSEMEN-

ML 1.0 UP FOR 2nd PRE-ORDER SOON!!

So now that the Mythic Legions 1.0 shipment has arrived at Four Horsemen Studios warehouse, we’re going to be putting up pre-orders from more of them.

Some of these pre-orders will be the remaining stock that we have in the warehouse and will ship immediately after the Kickstarter backer pledges and the current Store Horsemen pre-orders ship, and some will be pre-orders that won’t ship until later this summer when a refresh shipment of stock comes in. There will be 20 All-In pre-order sets available, but those will ship when the refresh shipment comes in later this summer, so we want you to be fully aware of that before placing your order.

Pre-orders for this group of Mythic Legions 1.0 will go live at 3pm EST on Sunday, May 8th – a little over a week from today – and for the first 24 hours will ONLY be open to Mythic Legions 1.0 Kickstarter backers. Pre-orders for the general public will open at 3pm on Monday, May 9th. Any non-Kickstarter backer pre-orders placed within the first 24 hour period will be cancelled without notice.

There are limited quantities of all of these figures, so please be sure to get in there and place your pre-orders as early as possible because we won’t be taking pre-orders past what we currently have in stock. Shipping on this upcoming pre-order can’t be combined with any existing pre-orders, and will ship separately from those.

To get a look at everything that’s going to be going up for pre-order, just go to the front page of http://www.StoreHorsemen.com now.

-FOUR HORSEMEN-

THEY’RE HEEEEEEERE!!!

So Mythic Legion 1.0 have FINALLY arrived at our studio warehouse here in New Jersey, and we’re currently in the process of organizing the shipment and getting them prepared to ship out to customers, but we’re hoping that shipping can begin by the end of next week. We’re post about it again once the first grip of shipments have gone out.

As we’ve said before, we’ll be shipping out all of the Kickstarter backer orders first, and of those the larger orders and “All-In” sets will be the first to go. After all of the Kickstarter orders have shipped, the current Store Horsemen pre-orders of Mythic Legions 1.0 will begin shipping.

Since we’re going to be shipping out over 25,000 figures, this isn’t going to be a super quick and simple process, so please be patient as we get through this shipping process as quickly as we can.

Also, keep your eyes peeled later today for another announcement about the remaining Mythic Legions 1.0 stock and when you can pre-order those VERY soon!

-FOUR HORSEMEN-

NEW MYTHIC LEGIONS 1.0 PRE-ORDERS COMING SOON!

You may have noticed that a bunch of Mythic Legions 1.0 items have been put up for pre-order through Store Horsemen (they’re not live yet so they currently read as “sold out”). This is being done in preparation for the arrival of the Mythic Legions 1.0 shipment from our factory overseas into the Four Horsemen Studios warehouse in New Jersey. Below is a little clarification about what’s going on with all of this…

Once the shipment arrives in our studio warehouse it’ll take us at least a couple of days or so to get things all organized and ready to go before any shipping begins.

The factory has been instructed to pre-package the “All-In” Kickstarter sets in two solid cases, so those will be shipping first (if the factory has actually followed our instructions correctly – we won’t know for certain until the shipment arrives) because all we’ll have to do is slap shipping labels on those boxes, pack in any extra items they’ve ordered, and push them out the door.

Over the next few days after that we’ll be packing up and preparing to ship all of the rest of the Kickstarter pledge rewards, BackerKit add-ons and initial Store Horsemen pre-orders. We’re expecting the total process of shipping those out to take about two or three weeks (fingers crossed).

Once we have the inventory of all of those items and any items that we’re holding back for damages and samples, we’re going to begin taking pre-orders for the remaining Mythic Legions 1.0 stock (Mythic Legions 1.0 Kickstarter backers will have a 24 hour window to pre-order before the general public) and those will not ship until all of the Kickstarter pledge rewards, BackerKit add-ons and initial Store Horsemen pre-orders have shipped out. We’ll post an announcement about when that pre-order will begin at least a week before it starts both through a Kickstarter update and on the front page of Source Horsemen.

So, there is a possibility that some of you may have the Mythic Legions 1.0 figures in hand before the second pre-order for them goes live, but it’s not guaranteed.

As for pricing, all of the individual items had to increase in cost by $2.00 each (to be honest, they needed to go up a little more but we didn’t feel right bumping them up too much), and the “Super Set” had to get bumped up by a few dollars as well. We’re hoping that Mythic Legions 2.0 or any other ML releases don’t have to get bumped up much more than that, but with the costs of production and shipping being what they are, we have to do what we have to do to be able to keep producing figures.

-FOUR HORSEMEN-

SUPERSET